Thank you for your patience and understanding as we work through these challenging times. 


The AFL has said the NAB AFL Women’s season has been concluded and Toyota AFL Premiership season has been suspended. What does this mean?

The SUNS acknowledge the recommendations of the Federal Government to limit mass gatherings and supports the AFL’s decision to prioritise the health and safety of the community.

As a result, the NAB AFL Women’s season has been concluded and 2020 Toyota AFL Premiership season has been postponed until 31 May 2020.

The AFL will review the situation by the end of April to determine whether a further suspension period would be required.

During the period we will make every attempt to keep our members and fans updated as things progress. The Club will share all the latest news and updates on our website and the official Club app.

To view the AFL’s full statement on the 2020 premiership season, please click here.

When will a decision be made to re-open matches to the fans? 

The AFL will review the situation by the end of April to determine whether a further suspension period would be required. If the season recommences, we will take the advice of the Federal Government and the AFL on when fans can attend games again.

What measures is the Club taking at the Austworld Centre to keep the players safe?

The health of our players, staff and fans is our utmost priority and we have already taken significant steps to ensure we continue to protect one another as best we can.

The offices at the Austworld Centre are now closed to external visitors and all administration staff are working remotely unless it is a requirement of their job to remain on site.

An internal working group, led by CEO Mark Evans, is meeting daily to work through events as they arise and appreciate your patience and understanding during this unprecedented time.

Will other SUNS events be cancelled?

Club functions have been postponed until further notice.

I want to show my support for the team, how can I do this?

We love to stay connected with our members and fans as much as possible and will be sharing content on our social media via Instagram, Facebook, Twitter & TikTok.

Let us know how you’re getting behind your club by using #challengeaccepted 

I purchased tickets to a SUNS game this season, what should I do/can I get a refund?

Fans who have purchased tickets via Ticketek for Round 1 of the 2020 Toyota AFL Premiership season against Port Adelaide are eligible for a full refund and can expect to receive communications directly via email from Ticketek in the coming days.

We continue to work with the AFL and Ticketek to provide updates on future rounds as the situation progresses.

I purchased a match day package with corporate hospitality through the Club, what should I do?

Those who purchased match day hospitality directly through the Club for our Round 1 season opener against Port Adelaide are eligible for a credit to another home fixture during the 2020 season or a full refund. The SUNS Hospitality team will be contacting all purchasers directly via email and/or phone.

As the conditions of future rounds are still unknown, we will be advising of further details as soon as information becomes available.

Our Corporate Sales team is on hand to assist with further queries can be reached at corporate@goldcoastfc.com.au. 

I am a seasonal hospitality client, what happens to my tickets and benefits?

We are still working to understand what the full impact COVID-19 will have on the Club and our corporate hospitality program and are working diligently to determine the next course of action.

Once confirmed, the corporate team will communicate this process to our valued members.

I am a SUNS member, what will happen to my membership?

We are still working to understand what the full impact COVID-19 will have on the Club and our membership program and are working diligently to determine the next course of action.

Once confirmed, the SUNS Membership team will communicate this process to our valued members.

I am a SUNS Easy Pay payment plan member and pay my membership off monthly, what happens now?

Monthly payments will continue to be processed on the 15th business day of each month as per the Easy Pay terms and conditions.  Until there is a definitive answer regarding the exact number of games impacted by COVID-19, the instalments will run according to the original schedule as outlined. Your support through this challenging time is crucial and we thank you for your patience as we navigate this evolving situation.

I’m a SUNS member with game access. How can I receive value on my membership if the season is postponed?

The response to the COVID-19 pandemic is ever-evolving. We will continue to plan for all outcomes and will share relevant information as it comes to hand. Your continued support is absolutely vital for the club hopes to build momentum this year and beyond.

We will do everything we can to ensure our members feel they receive value from their membership. We are working with the AFL and other clubs to determine the best possible way to deliver for members. We will also continue working hard to bring our loyal members exclusive behind-the-scenes content whilst games are played behind closed doors.

As soon as we have clarity on the exact number of games to be impacted by COVID-19, we will share more information on what we can offer our 2020 members to enhance their experience.

While we recognise that this situation has placed a financial burden on many in the community, we would be eternally grateful to those who are able to remain committed to the club with their original investment. The support of members will allow us to overcome the challenges presented by COVID-19.

I’m a SUNS member and I want a refund now that I can’t go to all the games?

The response to the COVID-19 pandemic is ever-evolving. We will continue to plan for all outcomes and will share relevant information as it comes to hand. Your continued support is absolutely vital if the club hopes to build momentum this year and beyond.

As soon as we have clarity on the exact number of games to be impacted by COVID-19, we will share more information on what we can offer our 2020 members to enhance their experience.

While we recognise that this situation has placed a financial burden on many in the community, we would be eternally grateful to those who are able to remain committed to the club with their original investment. The support of members will allow us to overcome the challenges presented by COVID-19.

Can I speak to someone at the Club about my membership, tickets or game access?

We understand our members and fans may have a lot of questions regarding the current situation and thank you for your understanding and patience as we aim to share as much information as possible as things progress.

We ask that you understand that our staff may not be able to provide all the answers to your questions right now and recommend that you follow our updates via email, Club website and the official Club app to keep up to date with the latest news.

Our SUNS Membership team is on hand to assist with further queries the best they can and can be reached at gcmembership@goldcoastfc.com.au or 1300 784 436 between Monday to Friday, 10am – 4pm AEST. We ask for your patience as we continue to work through responses to your enquiries.

Members and fans are encouraged to check their contact details are up to date by logging in at goldcoastfc.com.au/membership so that we can provide the latest updates.

I haven’t received my membership pack yet. Is it still coming?

Yes. Membership fulfilment will continue as normal. In some instances, packs may take slightly longer than 2-3 weeks due to our partner businesses adjusting to changing conditions in response to government and expert advice.

I want to help the Club, what can I do?

Your club needs you now more than ever, we’ll be in touch soon with all the ways you can stay connected with the Club. In the meantime, we look forward to your support from your loungeroom or wherever you may be as we take on the 2020 Season.

The COVID-19 outbreak is an unprecedented time for all Australians and, as a Club and League, we are still navigating the constant challenges it presents.

We are still working to understand the full impact this will have on the Club’s long-term operations and ensuring our Club can continue to provide an elite environment for our players, coaches and staff.

Although the SUNS Shop is also closed to the public at this time, supporters can also shop the Club’s official merchandise retailer, the SUNS SHOP online phone 1300 784 436 or email info@goldcoastfc.com.au.

Can I still ask for autographs when I see players?

Given the current environment we need to restrict physical contact with our players as much as possible. Therefore, we’re asking that if you see our players please don’t ask for autographs for the time being. Once we get past this, we will make sure there are plenty of autograph opportunities.

Get the latest updates   

To stay up to date with the latest news, members and fans are encouraged to check their contact details are correct by logging in at goldcoastfc.com.au/membership.